OUTSOURCED IT SERVICES · CHICAGO
IT outsourcing for Chicago businesses: help desk, cybersecurity, backups and planning run by one team for one monthly fee per person, with response times written into a published SLA.
WHY OUTSOURCE
It is rarely about the cost of one salary. It is about everything one person cannot cover.
Help desk, security, networks, cloud and planning are five different jobs. One in-house person ends up strong at two of them.
When your IT person is out or leaves, the knowledge leaves with them, and very little of it was written down.
A security operations center watching around the clock is out of reach for a single employee, however good they are.
Break-fix bills and emergency purchases make IT the hardest line in the budget to plan.
IN-HOUSE OR OUTSOURCED
Both can work. This is what each one gives you on an ordinary Tuesday, and on a bad one.
| One in-house IT hire | Outsourced IT with SafePoint IT | |
|---|---|---|
| Who answerswhen something breaks | One person, during their hours | A team, with an on-call engineer for emergencies from 7 AM to 11 PM Central |
| Security monitoringwhen an alert fires | Read when someone checks | A security operations center, 24/7 |
| Skillswhat is covered | Whatever one person knows | Help desk, systems, security and a fractional CIO |
| Vacations and turnoverwhat happens to the knowledge | Coverage stops and knowledge walks out | Your environment documented, every role backed up |
| Toolsmonitoring, security, backup | Bought and managed separately | Included in the monthly fee |
| Costwhat you pay for | Salary, benefits, training and tools | One monthly fee per person, from $130 |
Plenty of companies keep their IT person and outsource the rest. That is Co-Managed IT, and your person keeps control.
WHAT WE TAKE ON
Everything below comes with every Managed IT plan. Each piece has its own page with the detail.
The first call for every problem, by phone, email or chat, with no ticket cap.
Help Desk →
Detection and response watched 24/7, never an optional extra.
Cybersecurity →
The routine work an IT person spends most of the week on, done on schedule.
Monitoring & Maintenance →
Microsoft 365 or Google Workspace administered, secured and backed up.
Microsoft 365 & Google Workspace →
Most of the switch is invisible to your staff. We build documentation, deploy our tools and take over administrative access underneath them, and we do not move you off a working system just because we would have chosen differently.
If you ever leave, we return your data and help your next provider take over for up to 90 days. That is written into our Master Services Agreement, not just promised on a web page.
GETTING STARTED
Nothing gets quoted off a guess. You can stop after any step, and what we find is yours to keep.
15-minute call
Who handles IT today, what keeps breaking, and whether we are a fit.
Assessment
An engineer reviews your computers, accounts, network and backups, remotely or on-site.
Findings presentation
What we found, ranked by risk, with a 30/60/90-day plan.
Proposal
A plan and a price based on what we actually saw.
What managed IT looks like for a company with no one on staff doing IT full time.
On-site support from the Loop to the neighborhoods, for offices of 10 to 100 people.
DON'T TAKE OUR WORD FOR IT
Two offices and a hybrid team across Chicagoland, and clients who stay.
Real reviews from the Chicagoland practices and businesses we support.
Rated by our clients on their support tickets.
FAQ
Managed IT starts at $130 per user per month, and the plan you choose sets how much on-site support is included. Bringing a new client on is a separate project, sized during the assessment, so you see that number before you commit. Hardware, software licenses and projects are quoted before any work starts.
Functionally, yes. Outsourced IT describes handing the job to an outside team, and managed IT describes the ongoing, proactive way that team runs it. With us they are the same service, for one monthly fee per person.
Yes. If you have an IT person or team, Co-Managed IT lets them keep control while we take on the parts they should not carry alone, such as 24/7 security monitoring, help desk overflow or project work.
Roughly 90 days from signature to steady state, and most of that work is invisible to your staff. Your people keep working while we build documentation, deploy tools and take over administrative access underneath them.
Less than you would expect. What we need comes from you: administrative access to your email and identity platform in an account in your own name, access to device management, registrar and DNS access, and physical access to any equipment in the office.
We return or securely destroy your data at your direction and provide transition help to your next provider for up to 90 days after the agreement ends. That is a clause in our Master Services Agreement.
A short call about who handles IT today and what keeps breaking. If we are a fit, the next step is an assessment, not a sales pitch.
Tell us a little about your business and we will get you booked in.
