MANAGED IT SERVICES · CHICAGOLAND
Help desk, 24/7 monitoring, cybersecurity and backups for one monthly fee per person. Three plans. The only thing that changes between them is how often we come on-site.
PLANS & PRICING
Pick by how much on-site help your office needs. Security, backups, training and monitoring are never the thing you trade down on.
For offices that run smoothly and rarely need someone in the building.
A regular day on-site for the hands-on work, plus everything Essentials covers.
Many clients start here for the first months, when there is the most to fix, then move down once things are stable.
Start on Ultimate while we work through the backlog, drop to Preferred once things are quiet. No penalty, no renegotiation.
| What's includedHover or tap the i for details | EssentialsRemote-first support | PreferredA regular day on-site | UltimateOn-site whenever you need us |
|---|---|---|---|
| On-site visitsOnly differenceThe only difference between plans. Essentials: we come when needed and bill the visit by the hour. Preferred: a scheduled day each month for hands-on work like new equipment, cabling and desk moves. Ultimate: on-site during business hours whenever you need us, at no extra charge. | Hourly | 1 / month | Unlimited |
| Support | |||
| Help deskCall, email or chat with no cap on requests or minutes. You reach engineers who already know your setup, so you are not explaining your office from scratch every time. Evenings and weekends, an on-call engineer handles urgent issues. | Unlimited | Unlimited | Unlimited |
| Response targets in our SLAEvery ticket gets a priority, and every priority has a published response time, down to 30 minutes for a critical outage during business hours. In medical, dental and veterinary offices, a down clinical system is treated as top priority. The full SLA is public on our site. | ✓ | ✓ | ✓ |
| New hires and departuresGive us two business days' notice and the new person's account, email, licenses, computer and access are ready on day one. On the last day we shut off access, secure the mailbox and files, and recover the licenses, so nothing stays open or keeps billing. | ✓ | ✓ | ✓ |
| Monitoring & maintenance | |||
| 24/7 monitoringServers, computers, firewalls and internet connections report to us around the clock. A failing drive, a full disk or a device that drops offline raises an alert, and we often fix it before anyone in your office notices. | ✓ | ✓ | ✓ |
| Updates and patchingCritical security patches usually go out within 72 hours of release. Routine updates for Windows and common business applications go out monthly in an off-hours maintenance window, so they do not interrupt your day. Firewall and network firmware is reviewed every quarter. | ✓ | ✓ | ✓ |
| DocumentationA living record of your devices, accounts, licenses, network layout, vendor contacts and renewal dates. Any engineer can pick up your issue without asking you to explain it again, and renewals do not sneak up on you. | ✓ | ✓ | ✓ |
| Security | |||
| Endpoint protection with managed detection & responseNext-generation antivirus on every computer and server, backed by a team of security analysts who watch for attacker behavior, not just known viruses. If something suspicious runs, they can cut that machine off the network to stop it spreading, then we clean it up. | ✓ | ✓ | ✓ |
| 24/7 security operations center (SOC) monitoringSecurity specialists watch sign-ins, devices and alerts day and night, weekends and holidays included. A login from an unusual country or a stolen password in use gets investigated and shut down, not just written to a log for someone to read later. | ✓ | ✓ | ✓ |
| Microsoft 365 and Google Workspace securityMulti-factor sign-in for everyone, outdated sign-in methods blocked, admin rights and outside sharing tightened. We check those settings regularly so they do not drift back. Covers Microsoft 365 or Google Workspace, whichever you run. | ✓ | ✓ | ✓ |
| Email protectionEvery incoming message is filtered for spam, malware, phishing links and lookalike senders posing as your boss or a vendor. Suspicious messages carry a warning banner, and your team can report one with a click. | ✓ | ✓ | ✓ |
| Security awareness trainingShort training videos plus realistic fake phishing emails sent to your team. Anyone who clicks gets a quick lesson on the spot, and reports show who needs more help. Many cyber insurance policies ask for this. | ✓ | ✓ | ✓ |
| Backup & recovery | |||
| Server, email and cloud backupsServers are backed up automatically, along with mailboxes and files in Microsoft 365 or Google Workspace. Microsoft and Google keep the service running, but they do not promise to bring back what gets deleted or encrypted. Our standard target is losing no more than a day of data. | ✓ | ✓ | ✓ |
| Restores handled by usCall us and we bring back a deleted file, a mailbox or a whole server, then confirm it with you. We also watch the backup jobs, so a failed one gets fixed the next day, not discovered during an emergency. | ✓ | ✓ | ✓ |
| Strategy | |||
| Business reviewsA sit-down with your leadership about where the business is heading and what your technology needs to keep up: growth, new hires or locations, compliance and insurance requirements, and the risks we see. You leave with clear recommendations and priorities. How often is set during onboarding to fit your business. | ✓ | ✓ | ✓ |
| Technology roadmap and budget planningA one to three year plan of what needs replacing, upgrading or adding, with estimated costs, so you can budget ahead of time. Machines that can no longer keep up, expiring warranties, license renewals and planned projects all land on one list. | ✓ | ✓ | ✓ |
WHAT'S INCLUDED
Each of these has its own page with the detail. On Managed IT, all of them come with every plan.
Layered protection that is watched around the clock, not just installed.
Cybersecurity →
Real engineers who know your setup, with no cap on how often your team calls.
Help Desk →
Problems found and handled before anyone in the office notices them.
Monitoring & Maintenance →
Email, files, chat and user accounts set up correctly and kept that way, whichever platform you run.
Microsoft 365 & Google Workspace →
Looking for the local detail? Read about managed IT services in Chicago, managed IT for small businesses and outsourced IT services in Chicago.
GETTING STARTED
No proposal off a single phone call. We look first, explain it in plain language, then price what you actually have.
15-minute call
What is working, what is not, and whether we are a fit.
Assessment
We review your environment on-site or remotely, depending on your setup.
Findings presentation
What we found, what it means for your business, and what to fix first.
Proposal
A plan and a price based on what we actually saw.
Days 1-30
We take control: every device, account, license and vendor inventoried and documented, and monitoring, security and backups in place.
Days 30-60
We fix what the assessment surfaced, most serious risks first, and tell you what we changed and why.
Days 60-90
A documented, steady environment, and your first Business Review.
Keep the people you have. We cover the parts they should not carry alone, like 24/7 security monitoring or help desk overflow. Your team gets a login to our monitoring tools, with no per-machine fee.
DON'T TAKE OUR WORD FOR IT
Local engineers across Chicagoland, and clients who stay.
Real reviews from the Chicagoland practices and businesses we support.
Rated by our clients on their support tickets.
If we are not the right fit in your first 90 days, you can end the agreement for any reason.
FAQ
On-site visits. Essentials bills on-site work by the hour, Preferred includes one scheduled visit a month, and Ultimate includes unlimited on-site visits. Help desk, monitoring, security, backups and training are the same on every plan.
Yes. You can move up or down anytime. A common pattern is starting on Ultimate while we work through the backlog, then moving down once things are stable.
No. We do not manage an environment we cannot protect, so security, backups and monitoring are part of every plan.
Offices with shared workstations, like exam rooms, operatories or shop-floor PCs, are priced after the assessment so the number covers every machine we manage.
Projects, new hardware and software licenses are quoted separately before any work starts. On Essentials, on-site visits are billed by the hour.
New clients get a 100% Satisfaction Guarantee for the first 90 days. If we are not the right fit, you can end the agreement for any reason.
Probably Co-Managed IT instead. Your IT person keeps the work they are good at and we cover the rest, like 24/7 security monitoring or help desk overflow.
A short call to see if we are a fit. If we are, the next step is an assessment, not a sales pitch.
Tell us a little about your business and we will get you booked in.
