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OUR REVIEWS

What our clients say about SafePoint IT

Reviews from Google, and satisfaction scores our clients leave on their own support tickets. Nothing here is hand-picked.

GOOGLE REVIEWS

Reviews from Chicagoland businesses

Pulled live from our Google Business Profiles in Palatine and Chicago.

5.0
Sanja Vuckovic
2 months ago
I can't say enough good things about the team at SafePoint IT. They are incredibly responsive and always quick to resolve any technical issues I run into, which is essential for keeping my bookkeeping work on track. The staff is not only knowledgeable but also very kind and patient. It's a huge relief having an IT team I can truly rely on! Thank you guysss!
Frances Barto
3 months ago
I worked with Arman Abadi who was extremely pleasant & helpful in getting my laptop to open up again & he did a very thorough search thru the laptop so that all systems are back on line & my files are all there & he was patient to wait until I checked my files also to ensure that the laptop was just as I had it before it shut down the day before. Thank you Arman
David Wuerth
5 months ago
Invaluable help. Great people to deal with. Highly recommend Dave W.
Tibor Gyarmati
6 months ago
SafePoint IT has been an outstanding partner for our business. Their cloud network management services completely modernized how our team operates, and everything runs faster, smoother, and more securely now. Anytime we’ve had questions or needed support, their team has been responsive, knowledgeable, and easy to work with. What really stood out to us was the pricing — we compared several IT providers, and SafePoint IT delivered the best value by far without sacrificing quality or service. As a small business owner, having reliable IT support at a fair price makes a huge difference. Highly recommend SafePoint IT to any business looking for dependable IT management and great customer service!
Steve Jankowski
6 months ago
Amazing service. Very knowledgeable, detail oriented and responsive. You can’t go wrong with these folks.
Morgan Daniels
6 months ago
Arman was very helpful and kind
Jamie Carbone
7 months ago
Friendly techs, super welcoming!
Andrzej Falkowski
7 months ago
I would recommend this company to anyone with IT problems. They run our company, they help us with any issues we have and explain everything as they go. Arman was able to help me today fix my issue no problem, very communicative and walking me through every step of his way, instead of being quiet. I am not an IT person but I can kind of follow through with what he was doing . Thank you Arman!
David Myers
8 months ago
I have to give a shout out to Arman! He’s 100% an asset to the team here. I am not tech savvy by any means & Arman was very patient and kind. He helped me get everything set up without an issue. The help I received was top notch and above expectations. It also took no time at all. He really is great at his profession. Thank you for your time today Arman, i appreciate you!
Shawn Whiteley
8 months ago
Appreciate the team always able to help me get back up and running!!
Mike Kedzie
8 months ago
Friendly techs!
Reddit Fun
9 months ago
They were able to help us out overnight and get our team back online. Appreciate the techs at safepoint!

Read all reviews on Google →

CUSTOMER SATISFACTION

Scored ticket by ticket

When we close a ticket, the person we helped rates it. These are their words, published live from our ticketing system.

WHY CLIENTS STAY

The things clients mention most

Fast responses

Response times are written into our SLA, and 96% of tickets met them over the last 12 months.

People who explain

Engineers who walk people through the fix, so the same problem does not come back.

Room to grow

Clients who started small and kept us as they grew, because the service scaled with them.

90-day guarantee

New clients can end the agreement for any reason in the first 90 days.

Start with 15 minutes

See why clients stay year after year.

A short call to see if we are a fit. If we are, the next step is an assessment, not a sales pitch.

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