Your internal IT team is a core part of your business. Co-managed IT services help it thrive without replacing it.
Whether your team needs support with daily tasks, help navigating new technology, or backup during busy periods, our co-managed IT services are designed to work seamlessly alongside your team, not replace them.
Managed IT services from Safepoint IT, provides the tools, expertise, and flexibility to help your IT operations flourish, all without giving up control.
What is Co-Managed IT?
Co-managed IT is a partnership model that blends your internal IT staff with external support from a third-party IT firm working in tandem with your internal team. Unlike traditional outsourcing, this isn’t about handing over control. It’s about enhancing what you already have.
Think of it as a flexible partnership: your team retains strategic oversight and institutional knowledge, while we provide the tools, guidance, and extra hands when needed. Support can range from helpdesk assistance to specialized input on projects or cybersecurity frameworks.
If your team is facing an increase in support tickets, preparing for a major upgrade, or needs consistent coverage during busy seasons, co-managed IT adjusts to your specific pace and goals. It’s not a one-size-fits-all service. It’s a strategic extension of your existing capabilities.
How Co-Managed IT Works
No two businesses are exactly alike, and neither are our co-managed IT solutions. The model typically works like this:
- Shared responsibilities: We work with your IT team to define clear roles and boundaries. This could mean we handle network management, while your team manages user support, or vice versa.
- Customized tools: We provide access to industry-grade tools, dashboards, and reporting, all tailored to your IT environment.
- Scalable support: Whether you need us 10 hours a week or full-time project assistance, we scale up (or down) based on your needs.
- Proactive strategy: We help you stay ahead of issues, not just react to them, through proactive strategies like patching, updates, and roadmap planning.
With this setup, you get co-managed IT support that’s built around your team, not ours. It’s designed to fit you and your business, augmenting your team in the areas they need it most.
Is Co-Managed IT Right for You?
If you already have at least one in-house IT professional, co-managed IT might be a great fit. It’s especially helpful when your internal team is juggling too many tasks, needs coverage after hours, or is about to take on a complex project like a cloud migration or infrastructure refresh.
It’s also a smart choice if you're dealing with staffing challenges or want your IT team to shift focus toward strategic initiatives rather than repetitive support work.
Why Businesses Choose Co-Managed IT
Think of co-managed IT as an extension of your existing team. Instead of replacing your internal staff or overhauling your systems, it’s about giving your team the tools, support, and flexibility they need to do more, without doing it all alone.
With Safepoint IT, this support is crafted to flex around your needs, whether that means expanded coverage, enhanced security, or project-based collaboration.
What makes this model so effective is the balance it offers: you get broader coverage, faster support, access to tools your team might not have in-house, and more predictable IT costs, all while maintaining internal control and continuity.
Real-World Scenarios Where Co-Managed IT Excels
Co-managed IT isn’t just a concept. It solves real challenges for real teams. Here are a few situations where organizations turn to Safepoint IT for reliable, right-fit support:
- The One-Person IT Department: Your internal IT pro wears every hat, and they’re burning out. We take routine tasks off their plate so they can focus on high-value priorities.
- The Project Bottleneck: You’re planning a cloud migration, but your team’s already stretched. We provide the extra horsepower to hit your deadlines.
- The After-Hours Gap: Security incidents don’t stop at 5 PM. We provide 24/7 monitoring and response so you’re always protected.
- The Compliance Crunch: You need to meet HIPAA, CMMC, or other compliance frameworks. We support your compliance efforts with tools, guidance, and supplemental expertise.
What You Can Expect from Safepoint IT
In these scenarios and beyond, Safepoint IT becomes a true extension of your internal team. We’re not just another vendor. We’re a collaborative partner.
Rather than handing you a menu of services, we work alongside you to build a co-managed solution that reflects your goals, tools, and workflows.
You can expect a responsive team that learns your environment, integrates with your workflows, and supports your compliance and security priorities with transparent SLAs and regular reporting. We proactively plan with you to keep your systems aligned and protected.
What to Look for in a Co-Managed IT Partner
When evaluating co-managed IT partners, look for more than just technical capabilities. You need a team that respects your internal staff, communicates clearly, and scales with your business.
At a minimum, your provider should offer a collaborative mindset, experience with similar infrastructure, flexible service options, and a long-term relationship focus. Safepoint IT checks all these boxes because we believe the best IT support happens when teams work better together.
Let’s Strengthen Your IT Together
Co-managed IT gives you the flexibility to scale, the confidence to secure your systems, and the freedom to let your internal team focus on what they do best.
At SafePoint IT, we make it simple to get started. No pressure, no jargon, just a conversation about what’s working, what’s not, and how we can help. Let’s explore whether co-managed IT is the right fit for your team. Schedule a consultation today.
Frequently Asked Questions
What’s the difference between co-managed and fully managed IT?
Co-managed IT is a collaborative approach where you keep your internal team, and we support them. Fully managed IT, on the other hand, is a complete handoff to an external provider.
Do I need to have an in-house IT team to use co-managed IT?
Yes. Co-managed IT is designed to augment your existing IT staff. If you don’t have an in-house IT team, our fully managed IT services might be a better fit.
Is co-managed IT only for large businesses?
Not at all. Co-managed IT can be an excellent option for small, mid-size, and large businesses alike. It’s an outstanding option for smaller businesses with a single IT manager who needs backup or project support.
Contact SafePoint IT today to discuss your needs and let us develop a personalized co-managed IT solution for you today!
Helpful techs and super quick response times!
Outstanding service! Quick and easy with friendly staff!
I spoke with Julie, she was incredibly helpful and patient with my questions. Outstanding service and easy to work with!
SafePoint IT has been awesome! Responsive, easy to work with, and quick to respond. Couldn't ask for a better IT team!
SafePoint has been so helpful and great to work with. Fast support & friendly team! Highly recommend.
SafePoint IT is always on top of things. They’re responsive and make sure any issues get handled fast without headaches.
The SafePoint team is always helpful, professional and friendly! 🤩🤩
SafePoint IT does the trick. They’re easy to reach, quick to respond, and resolve the issue right the first time.
Fast, reliable IT service. Helpdesk always solves my troubles professionally and quickly.
Friendly techs who are able to resolve all my issues quickly. Even when working remotely they are able to fix my issues!!
SafePoint IT keeps everything running smoothly. Their team is friendly and quick to help. It’s one less thing I have to worry about.
Really appreciate the techs going above and beyond to make sure issues get taken care of.
Whenever I have an IT issue their team responds quickly! Never unnecessary back-and-forth. Thank you!
SafePoint IT has been great to work with. They respond quickly, fix issues right away, and make everything easy.
Safepoint IT techs have helped me with all of my issues quickly. Great customer service.
The SafePoint team has always been beyond helpful and friendly. Really appreciate their ability to help (even on a holiday!)
Best technicians in the area. Great service!
Technicians are amazing! Thank you!!
The team at SafePoint IT is professional, friendly, and goes the extra mile every time.
We spent a lot of time reviewing IT companies for our business, and I am glad we chose SafePoint. Their ability to quickly resolve issues and their expertise have been outstanding.
Such an amazing and helpful team! They’re always quick to respond, super friendly, and make everything so easy. I really appreciate all their help and would definitely recommend them to anyone!
These people go above and beyond to help with your IT needs. The best experience I ever had. Keep it up guys!!!
Dmitry is the man. Helped me with Microsoft certificates and back up and running in 15-20 minutes.
Great team—always helpful and friendly. They make running my business so much easier!
Greatest IT company to work with! Everyone is very knowledgeable and helpful. Kaden, Dmitriy V and Maryana, are some of the greatest people you could ever work with.
Excellent technicians providing great support! They always resolve my team's issues efficiently. Highly recommend!
Highly recommended for anyone looking for dependable IT support without the hassle.
Great company with a great help desk. Straight forward with helping you and does not waste your time with information you did not ask for/need.
SafePointIT provides quick and easy support! I haven’t had a bad experience with them and their techs are always kind and helpful.
SafePoint IT has been a great help to me, but especially when it comes to Arman! Arman always is on top of things, checking in and following up after experiencing IT issues. Arman is helpful, easy to work with, and always is able to fix any problems I have quickly and seamlessly.
SafePoint IT consistently delivers reliable, professional, and responsive IT support!
Safepoint IT has been fantastic to work with! Their team is professional, responsive, and truly knowledgeable. They make IT support easy and stress-free! Highly recommend!
SafePoint IT and Dmitry V. have been and continue to be a very responsive and helpful asset to Narod and Company.
SafePoint IT techs are always helpful, responsive, and efficient. Highly recommend their company.
We’re not a big company, so we needed an IT partner who could understand our setup without trying to sell us things we didn’t need. SafePoint came in, listened, and built a solution that fit our budget and workflow. It’s been running smoothly ever since.
We’ve been working with SafePoint IT for over a year now, and their support has been outstanding. In healthcare, reliability and security are critical, and their team truly understands that. They’re quick to respond, easy to work with, and proactive about keeping our systems running smoothly. It’s made a big difference in our daily operations, and I highly recommend them to any medical group.
Always provide a quick response and address technical issues in a timely manner.
Every interaction with SafePoint IT has been smooth and professional. They are always quick to respond and it's great knowing we can rely on them to keep our business running smoothly.
SafePoint IT has been a great partner for our team. They’re responsive, easy to work with, and take the time to explain things in a way that makes sense. Since working with them, we've had fewer issues and more confidence in our systems. It's clear they genuinely care about keeping our business running smoothly.
Dmitriy was amazing!! You just know when someone know exactly what they were doing. This is IT that knows it all. I will be using them for everything. Thank you.
I needed help right away and appreciated how quick Arman was able to answer my question! He is reliable and knowledgeable. Thank you again, Arman!
Working with Dimitri was an absolute honor. He was so attentive, very knowledgeable and knew exactly how to help. I would recommend him to anyone who needs his services. You won’t regret it.
What I appreciate most is that SafePoint doesn’t treat us like just another ticket. They took the time to learn how our business runs and built IT solutions around that. As we’ve grown, they’ve helped us scale without stress. It feels like having an in-house team.
They’re always polite and professional, even when we’re in a rush or having an IT meltdown. You can tell they actually care about helping—not just closing tickets. Honestly, they’ve made a huge difference in how smoothly our office runs.
I work remotely most of the time, and SafePoint has been super helpful whenever I hit a tech issue. Whether it’s access or software, they usually fix it quickly. Makes a huge difference when you’re not in the office.
I like that SafePoint actually follows up after a ticket. They don’t just fix the surface issue, they check to make sure it’s really resolved. It shows they take their service seriously.
Always really appreciate the help from the techs! Working with my families business, and not being the most tech-savvy, their help is always appreciated! They always are friendly and resolve my issues! Thanks Safepoint!
I just finished a help session with Arman of the Chicago office and he was everything that I had hoped for. He was very pleasant, engaging and knowledgeable. Initially he helped with the problem that I had requested he contact me to solve. After that I asked him if he could help me on a related problem to do with my microphone and a new dictation system. The vendors who sold me the dictation system could not solve this problem. Arman solved it in a matter of minutes and made my work life dramatically better. Thank you again!!
Ross M
The tech’s have been fantastic and handled all of our issues quickly! I would highly recommend!
I’ve been really impressed with their support. Their team is always quick to respond, incredibly helpful, and makes our issues easy to manage. It’s clear they care about keeping things running smoothly for us, definitely a dependable partner!
Beyond impressed with the service and support from SafePoint IT. Quick, professional, and reliable! I couldn’t ask for more.
Excellent experience from start to finish. SafePoint IT is responsive, knowledgeable, and truly easy to work with. Highly recommend!
Very happy with my experience with SafePoint IT. Amazing customer service, lightening fast response times. Being a small business owner means having to outsource some of our operations and honestly working with SafePoint has been a drama free dream come true. 10 out of 10, would highly recommend.
We have been customers for 15 years. Legit, knowledgeable, professional and thoughtful team. They really do go out of their way to ensure all of our IT needs are met. They truly are the best. Shout out to Dimitry! Dude is Johnny on the spot when we need something fixed. Maryana has been awesome planning and coordinating all of our projects. Kaden is a real hero in a pinch! Honestly, the whole team rocks! Thank you!
These guys are rockstars. They handled my problems professionally and efficiently and made me feel like my business mattered to them. Thanks for the IT help, I highly recommend their services, I have had a few interactions where I have required help and always felt my needs were met. Thank you!
The team is incredible. Management, ownership, and Dima V are always quick to help whenever I have a technical issue. I work crazy hours, and they never miss a beat. Always there when I need them. Super helpful, responsive, and just great to deal with. Easily a 10/10.
Dimitry a professional in his field. Thank you
I highly recommend Infiniwiz company! They always help with any problem right away! They are very responsible and efficient in their job! Especially I would like to point out Dimitry, who is very helpful, knowledgeable and professional with any issues! You will be very satisfied the way they handle their business!
I would recommend this company to anyone with IT problems. They run our company, they help us with any issues we have and explain everything as they go. Dimitri is great, always helpful. So is Kayden. Always there when I need him. Thanks for being here !
Great service! Highly recommend to all local businesses for great service and fair pricing
Huge relief knowing our tech is in such capable hands! Outstanding service!
Transparent and fair pricing. Did an excellent job of helping me understand the why behind the work we needed completed for our project rather than just send a bill. Would highly recommend SafePoint to anybody!
SafePoint IT has serviced our business for about 7+ years (WOW) since it was Infiniwiz. They have always been extremely helpful and resourceful in all our IT needs. We always recommend them to everyone looking to outsource their services. #2 has always been our guy, even if he is now working on big and better projects, but we have found that the new acquired talent is just as good. Highly recommended!
Dmitriy Vaynshteyn is the absolute best he is extremely knowledgeable and quick to solve all of our IT issues. He along with the rest of the of the SafePointIT team make us feel confident that we do not need to worry about our IT infrastructure as they always have us covered.
I have had many times were i needed assistance from Infiniwiz and honestly I couldn't think of any company that could be better! Dimitri is a Rockstar of an employee. He always goes above and beyond to make sure my issues are resolved.
I am fortunate to have this company as my lifeline everytime technology fails me. They are quick and efficient in trouble shooting, diagnosing, and fixing the problem. I’ve never had an IT company that worked this quickly to address issues.
These are good people. I was struck by the Safepoint team's commitment and persistance in an effort to generate results. Highly recommend their services.
The support team was fantastic, friendly, knowledgeable, and incredibly helpful with my business's IT needs. Their professionalism and efficiency truly impressed me. I highly recommend their services to anyone seeking reliable support!
SafePoint IT has been an outstanding partner for our business. Their transition from Infiniwiz brought even more expertise and dedication. Their managed IT services have significantly improved our operational efficiency, while their robust cybersecurity measures keep our data safe and secure. The team is responsive, knowledgeable, and genuinely invested in our success. We highly recommend SafePoint IT to any business seeking reliable and effective IT solutions.
Very friendly technicians who helped resolve my computer issues! Also thank you to the accounting team who helped understand my bill! Very fair and transparent with pricing! Thanks again!
Super helpful technicians
If you are looking for great and friendly customer service along with a timely and exceptional resolution, look no further. Their attention to detail and commitment to resolve any issues is superb. Truly recommend SafePoint IT and will continue to use their services!
Great company to have in your corner!
My problems were solved with one phone call. Try them you will not be disappointed.
Our company has been consistently impressed with the excellent IT support they provide. SafePoint IT has always been highly responsive and has met and exceeded all of our IT needs. The team at SafePoint IT is incredibly knowledgeable and skilled, and they have always been able to assist our employees with both hardware and software issues. We have found their support to be invaluable and their service to be reliable and efficient. Highly recommend.
Excellent IT support from SafePoint IT (Formerly Infiniwiz). They continue to meet and exceed all of our company's IT needs. Responsive and knowledgeable techs who support our employees with both hardware and software issues. Highly recommend.
Friendly IT professionals! Great services and always available to help!
Infiniwiz is unmatched. They are knowledgeable, have unmatched customer service, and for the organization needing IT support but not knowing what they need, call Infiniwiz!
great team, highly recommend!
Very helpful and friendly. Will refer to
friends and other business associates.
Great team and great service! Highly Recommended!
Great service, friendly staff.
5 stars- excellent customer service. Always available to help resolve issues in a friendly and efficient manner!
Excellent! Thanks so much for Infiniwiz's outstanding support!
Infiniwiz is amazing! Their team is super responsive and knowledgeable. They've really simplified our IT management. I highly recommend them!
Extremely friendly staff and outstanding customer service, I'm satisfied with saying I would highly recommend this company!
Great team and great service!
Extremely seemless and most importantly, painless updates and changes to our programming. These guys are terrific as they have a talented Team. They have multiple people with multiple talents that can do it all. Our in-house IT expert can give you more details if you need them, but I would highly recommend them.
President, Hockfield & Associates
Infiniwiz is one of the best managed IT companies that I've had the pleasure to work with. They are able to handle the easy fixes, as well as the extremely difficult tasks with a wonderful level of professionalism and ease. Kaden is one of the easiest people to deal with, and is very helpful with any issue. The pricing for their services is very reasonable as well. I'm glad my company gets to work with them.
Great customer service. They work hard to resolve issues in a timely manner. Thank you!
I've been working directly with Infiniwiz for a little over 2 years now and have nothing but good things to say. Everyone is extremely helpful and knowledgeable, highly recommend for your IT needs!!
Dmitriy was so helpful and an expert on all tech issues. He always goes above and beyond!
Absolutely the best in the business! No other company would compare to their level of skill and attentiveness to our needs! Well done Infiniwiz Team!
The Infiniwiz team is so professional, prompt, and knowledgeable. They’re always available and easy to get ahold of. Their team has been the best to our company and couldn’t ask for a better IT team to collaborate with!
Truly an honest company. Any problems we’ve had, we were able to call on them and have our issues taken care of quickly and professionally. We wouldn’t be able to run as smoothly if it weren’t for their speedy and efficient service.
