OUR TEAM
Engineers, coordinators and account managers who answer your calls, watch your systems and plan what comes next. Two offices and a hybrid team across Chicagoland.
LEADERSHIP
CEO
Leads business strategies, maintains partner relationships, oversees financial and marketing departments, and ensures high-quality service delivery.
CTO
Provides strategic technology consulting, aligning solutions with client goals. Oversees technical operations to ensure efficient, innovative service delivery.
THE TEAM
No single engineer holds your environment in their head. Every role below has a backup, and your setup is documented so whoever picks up a ticket already knows it.
The first people you reach. They triage every request and keep tickets moving.
Service Manager
Oversees service delivery to optimize client satisfaction and team performance. Drives process improvements and ensures high-quality support.
Service Coordinator
Manages the service board, routes and schedules client support requests, and keeps clients updated until every issue is resolved.
The engineers who fix, secure, monitor and build your environment.
Systems Engineer
Performs on-boardings and off-boardings for client employees, escalates ISP issues, assists with onsite and offsite support.
Systems Engineer
Assists with onsite installations, help desk support requests, internal technical tasks, and company onboardings.
Data Analytics Expert
Specializes in business intelligence, machine learning and business process improvement. Develops from beginning to end data analytic solutions as well predictive analytics reporting.
Technology Solutions Engineer
Provides strategic technology consulting, designing and implementing solutions that align with client goals and drive transformative outcomes.
Systems Engineer
Provides IT system support for clients, ensuring reliability, optimized performance, and seamless daily operations.
Maintenance Engineer
Ensures smooth server and computer operations, facilitating late-hour updates/changes, and optimizing IT support requests.
Automation Engineer
Develops automations that streamline operations, reduce manual work, and boost efficiency, for our team and the businesses we support.
Senior Systems Engineer
Designs, configures, and supports advanced IT infrastructure. Leads complex projects and ensures secure, high-performance systems across client environments.
Enterprise Engineer
Designs and leads IT infrastructure projects across server, network, and cloud environments, delivering secure, scalable systems.
The people who own the relationship, your reviews and your first conversation with us.
Account Manager
Manages client relationships, ensuring satisfaction, addressing needs, and coordinating services to deliver seamless and reliable IT solutions.
IT Solutions Coordinator
Connects with businesses exploring new IT support, listens to their challenges, and coordinates introductory conversations with our team.
Marketing Assistant
Manages our social media, researches and verifies contact lists for campaigns, and helps marketing projects run smoothly from start to finish.
IT Solutions Coordinator
Introduces businesses to our IT services, answers first questions, and schedules getting-to-know-you calls with the right specialist.
Client Success Manager
Focuses on helping clients understand the full range of services we offer while ensuring clear and timely communication. Aims to build trust and confidence in every interaction.
Sales Process Manager
Designs, enforces, and optimizes sales processes, maintains CRM accuracy, improves pipeline performance, and drives revenue growth.
HOW WE ARE ORGANIZED
The roles are separate on purpose, so you always know who to talk to.
Triages every incoming ticket and assigns it to the right engineer.
Owns ticket flow, scheduling and escalation. If something is stuck, this is your call.
Owns the relationship, your reports and your business reviews.
Oversees the technology, reviews every business review and is the next escalation point.
DON'T TAKE OUR WORD FOR IT
Two offices and a hybrid team across Chicagoland, and clients who stay.
Real reviews from the Chicagoland practices and businesses we support.
Rated by our clients on their support tickets.
Tell us what you run and what keeps breaking. If we are a fit, the next step is an assessment, not a sales pitch.
Tell us a little about your business and we will get you booked in.
