GUIDE · PDF
Two opposite philosophies for handling IT. How each one actually works, when each makes sense, and the trade-off that comes with picking either.
If you have never engaged an outside IT firm, the industry can feel opaque. There are essentially two service models, and they run on opposite philosophies.
Break-fix is reactive: you call when something breaks and pay for the time. Managed services is proactive: a flat monthly fee for continuous monitoring, maintenance and support. This lays out how each one actually works, when each makes sense, and what you give up either way. Both are legitimate. They suit different businesses.
These resources are free to use on your own. If you would rather talk through what applies to your environment, we will give you a straight answer without a sales pitch.
