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CASE STUDY · PDF

Case Study: How a Periodontics Practice Leverages SafePoint IT to Outpace Competitors

A dental periodontics practice came to us after losing patience with frequent failures and slow response from their previous provider. What we found, what we changed, and what happened when a server failed mid-project.

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How a Periodontics Practice Outpaced Its Competitors

What this is

A dental periodontics practice came to us on a referral from their CPA, after losing patience with frequent technical failures, slow response times and unresolved problems from their previous provider.

Their operation runs on technology: digital x-rays, CT scans, patient records, practice management software. When those fail, patient care stops. This covers what we found, the refresh we ran, and what happened when a server failed and disrupted operations partway through, which is the part most case studies leave out.

What is inside

  • What we foundPractice management and imaging software both overdue for replacement, on aging workstations.
  • What we changedSoftware research and replacement, new workstations, patient data migration, low-voltage wiring.
  • When it went wrongA server failure disrupted operations mid-project. New equipment procured, implemented, data restored from backup.
  • Where they ended upA practice whose technology stopped being the thing that held it back.

Who this is for

Dental and specialty practicesWhere imaging and practice management going down stops patient care.
Practices mid-switchUnhappy with response times and wondering what better looks like.
Anyone facing a refreshWhere the software and the hardware are both due at once.

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