At SafePoint IT, our strength comes from the people behind the technology. This month we're welcoming a new member to the team, Saria Marak, our new Service Coordinator.
Meet Saria Marak, Service Coordinator
If you call or email our support team, there's a good chance Saria is the first person you'll talk to. She runs our service board. She takes in new requests, schedules our engineers, and keeps you updated until the issue is resolved.
Background
Saria has worked in customer service her whole life, starting at McDonald's when she was 15. Most recently she was at Continuant. She started there as a customer service representative and worked her way up through the service desk to Carrier and Parts Lead. From there she moved to the account side as a Junior Account Manager, helping clients with larger projects.
On the service desk, her team scheduled and coordinated engineers and onsite technicians across 60 to 100 open tickets a day. Saria was the closer. When a ticket had been sitting too long, she was the one who got it finished.
What Good Service Means to Her
Saria's idea of good service is simple. First, listen to the whole story. Then ask the questions the caller may not have thought of, and let them know the issue is being worked. After that, keep them updated. In her words, communication on a ticket is what everyone is looking for.
Life Outside of Work
Saria is a mom of two, and her kids get first claim on her free time. The family goes camping and hiking whenever they can.
She also runs a fruit stand with her father and sister. Every summer they bring in three big hauls of peaches and apples, and their customers go crazy for them.
At home there's Axle, a huge Great Dane and Lab mix. He's a loving boy who wants to give everyone hugs and kisses, and he's convinced he's a lap dog. At his size, his hugs have been known to knock a visitor off their feet.
One more fun fact. Saria can lick her own elbow, something most people physically can't do. It's her go-to trick when she goes trick-or-treating.
Saria joined SafePoint IT to build a career, and she's excited to be part of the team and its culture. Need help? Call our support line at 847-499-1515 or submit a support request, and you'll likely be hearing from Saria.
With Saria on board, the team just picked up another hiker and one very big dog. We're excited to have her and look forward to the impact she'll make. Welcome aboard, Saria!
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